FAQ

We select only genuine, high-grade cultured pearls sourced responsibly from pristine aquatic environments. Our collection primarily features natural Baroque pearls, freshwater pearls, and select Tahitian varieties. Because we honor the natural formation process of every pearl, each piece exhibits its own unique hue, luster, and subtle organic variation. We believe these minor natural irregularities are not flaws, but rather the unique mark of authenticity and individual presence.

Yes, all of our jewelry is crafted with hypoallergenic materials designed for long-lasting, comfortable wear. We use high-purity sterling silver and premium gold plating techniques, completely free of nickel, lead, and cadmium. If you have extremely sensitive skin or specific metal allergies, our solid sterling silver and gold-finished pieces provide a gentle, luxurious option that allows for confident daily wear.

Every pearl at Aqvune is carefully cultured in natural water, formed layer by layer over time. While your piece will match the overall design, dimensions, and high standards of quality shown online, the precise surface texture, subtle undertones, and exact contours of the pearl will be uniquely yours. No two pearls in the world are ever completely identical, making every Aqvune creation a truly one-of-a-kind piece.

Pearls are organic treasures that thrive when treated with gentle care. After wearing your jewelry, gently wipe the pearls with a soft, dry micro-fiber cloth to remove any natural skin oils or environmental residues. Avoid using harsh chemical cleaners, ultrasonic cleanings, or abrasive materials, as these can strip away the pearl's natural luster and damage its outer nacre layers over time.

We advise removing your pearl pieces before bathing, swimming, exercising, or entering hot tubs. Prolonged exposure to tap water, chlorine, salt water, and sweat can weaken the internal silk cords, tarnish precious metal settings, and dull the outer radiance of the pearl. Always make your pearl jewelry the last thing you put on in the morning and the first thing you take off at night.

Chemical substances commonly found in perfumes, hairsprays, body lotions, and makeup can coat or erode the surface luster of genuine pearls. To preserve their natural glow, apply all beauty products, perfumes, and hair treatments completely and allow them to dry fully before putting on your jewelry. This simple habit keeps your pearls pristine for years to come.

Yes, we are pleased to offer complimentary standard shipping on all orders worldwide, with no minimum purchase required. We partner with reliable global courier services to ensure your jewelry arrives safely, securely, and seamlessly at your doorstep.

To ensure fast delivery times, we begin preparing orders shortly after they are confirmed. If you need to modify your shipping address or cancel an item, please contact our support team within two hours of placing your order. While we cannot guarantee modifications once the parcel has been processed by our fulfillment center, we will always do our absolute best to accommodate your request.

Import duties, taxes, and local customs fees may apply depending on your destination country and its local tax legislation. These charges are set by your local government and are the sole responsibility of the recipient. For major shipping regions, duties are often calculated and displayed transparently at checkout to prevent unexpected charges upon arrival.